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The Ultimate Guide to Writing User Manuals | The TechSmith Blog.
Read this article if you need to create a user manual for your machinery, electrical product, toy or medical device yourself, download one of our templates /18205.txt follow the перейти на страницу as described in this case study. Like many startup companies, Philip needs to be very careful about where he spends his money. Most time and money needs to be spent on product development and setting up the sales channels. His product needs a user guide, however.
He knows software user manual there are some legal requirements for the content of the manual and he wants a well designed and user-friendly instructional manual that contributes to a good customer experience. As he has some resources in-house, he does not want to outsource the full development of the manual.
I decided to walk him through the entire process and developed an instruction manual template for him. In a few emails, Software user manual told him exactly what to do and how to use the software user manual user software user manual template for his product type, step-by-step. The results are as follows:. This article describes exactly the steps we followed. Although Philip used one of our paid templates, I have made a free template zoftware you can use to achieve exactly the same results.
There is only one difference. The free template is a more generic one. When you choose to use the free one, make sure to follow the instructions from step 6. You can download the free template here:. Before actually using the User Manual Template and the other tools that I developed for Philip, I wanted to make sure we have the same starting point.
I provided him with some general information about user instructions and with some good examples zoftware existing user download manual free beverage service training food and. A user manual перейти на страницу a technical communication document intended to give assistance to people on how to use a product.
A software user manual softwae manual assists users on how to use a product safely, effectively and efficiently. Besides the primary goal of a user manual to assist a usersecondary goals could be creating a better user experience and meeting legal requirements.
A user manual consists of textual visual information software user manual, screenshots, tables etc. The user plays the central role when drawing up a user manual. A well-drafted user manual only provides that information that is relevant for the intended user of the product. The user manual should contain both procedural information step-by-step instructions and conceptual information information the user needs in order to understand procedural information.
A good user manual is concise and uses jargon-free language. They should по этому сообщению information about what happens if a task is not done correctly. In some cases, a product is intended to be used by different types of users. Typical user types are the end-user, installer, maintenance engineer and mankal. Each user type needs a different approach in terms of language to be used, the tone of voice and provided conceptual information.
Take the shortest way to a compliant manual. We have developed user manual templates for machinery, medical devices and electronics that contain all legal content. Different kind of products need a user manual. A product can be a system, tool, device, an instrument, a piece of software or an app. Depending on the type of software user manual, a user manual might include things as:.
The main tool that I developed in order to help Philip draw up his user manual is a User Manual Template. The template contains all the software user manual and more from the list above.
It complies with the requirements for his product. The User Manual Template can be used for creating your manual for your system, tool, device, instrument, or for creating an installation manual, software manual, operational manual, maintenance manual or training manual.
Based on the first template for Philip, we have developed templates for the following product groups:. The user manual template is an MS Word document that can be printed or placed online. User manuals can be created using a больше информации of tools.
Each tool has its own advantages and disadvantages. I will mention the most по ссылке software user manual below:. While drafting a user manual with help of the User Manual Template, it can be handy to have some good examples.
Through software user manual following links you can download a user manual sample for documentation:. Ok, so now Philip has some basic knowledge about user manuals. When you want to software user manual a manual that helps your user to solve problems, you first need to useg who your user is.
This can be softwsre by creating a user profile, also named a persona. With a persona, you make some reasonable assumptions about the characteristics of your user. Software user manual is not only useful for creating manyal user instructions, but it is an essential element at the start of the development of any product!
As an educated industrial design engineer, this is how we started all our design assignments. You can use the template yourself to determine who your user is.
Action: Use the template to describe your user s. I am a Software user manual fan usef visualizing things. So if you want to take defining software user manual user one step further, I would suggest you visualise your user in the form of a persona.
When creating a persona you are giving your user a name, age et cetera, so it becomes a real person that represents your user. Typical problems might include: installing the product, using the product, using the product safely, maintaining the product and disposing of the product. I asked Software user manual to identify the problems sfotware solutions that his user might encounter during the product lifecycle. In order to do so, I created another template for Philip. Our user manual templates are compliant with this standard.
Action: Use this template and the instructions on the first tab to identify the problems your user might have during the lifecycle of your product and present their solutions. Philip has now identified the problems a user might have with his product during its lifecycle and he has now thought of the solution to solve the problem. In mxnual words: Userr has defined the topics for his user manual. Each topic can only be about one specific subject, has an identifiable purpose, and must be able to stand alone.
A user wants software user manual solve one problem at a основываясь на этих данных. A topic will become a section in the user manual. It can be software user manual chapter or a sub- paragraph.
As soon as a user is looking for an answer to his problem, he will use the table of contents to find out how to navigate to that answer. I asked Philip to structure the topics and define their place in the user manual, by assigning a certain topic to a specific chapter mnaual sub- paragraph.
You have now created the Table of Contents ToC. The ToC is the outline of your user manual. Each topic in the user manual gets its own heading. The headings are softwade sub- titles that precede the actual text. They appear in the ToC, so the user can navigate to the needed information.
Because the ToC entries play such an important role in helping your user find their way, software user manual to help them skip what is NOT important, they need a bit more attention. Basically, you should try and work with three levels of headings: first- second- and third-level headings.
The first-level heading describes what the entire chapter or section is about e. A third-level heading uses noun-phrases e. Packaging contents and Tools to be used. Meaningful Headings tab. Dependent on the market where your ссылка is placed in or put into service, and dependent on the подробнее на этой странице group your product belongs to, specific legislation applies to your product. These requirements also include requirements on the content of your user manual and safety instructions.
In order to sell your product in a specific market, you should make sure that your user manual complies with these requirements. These two articles below will tell you how you can find out exactly which legislation applies to your product for the European and U. Pro tip: when there is a Declaration of Conformity available already, you can find the applicable directives in there.
Philip didn't need to conduct these steps, as the template he used already contained the legal content as required by the relevant directives. For manuap product, it means that the following information is required for the user manual for his product:.
This standard has been harmonised in software user manual EU. Compliance with harmonised standards provides a presumption of conformity with the corresponding legislation!
I have also created an IEC checklist that can be used to double check that your user manual complies with this standard. In order to create an internationally compliant user manual, you should always make software user manual your manual meets the EU, US and requirements.
I asked him to adjust the table softwafe software user manual of the template according to his own table of contents.
Without removing softwqre mandatory elements of course Do you remember from step 4 that I asked to start the numbering of the software user manual with chapter 4? Once you download the user manual template doc yourself, you will see that a software user manual standard chapters have been added, as well as some appendices.
The purpose of your product, or software user manual the intended use, is software user manual heart of a user manual and forms the basis of ensuring the safe and healthy use of the product. The way the intended use is described also determines your liability and affects the further contents of the user manual.
The most legislation requires you to include a description of the intended use больше на странице the user instructions. The international standard for user instructions, the IECprovides the following definition for the intended use:.
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